Privacy Policy

1. Introduction

Welcome to bokir.unionjakarta.com. Your privacy is critically important to us. This Privacy Policy outlines how bokir.unionjakarta.com (“we,” “us,” or “our”), operated by bokir.unionjakarta.com, collects, uses, maintains, and discloses information collected from users (each, a “User”) of the https://bokir.unionjakarta.com/ website (“Site”). This policy applies to the Site and all products and services offered by bokir.unionjakarta.com in the Home Exterior niche.

We are committed to protecting your personal data and your right to privacy. This Privacy Policy informs you about our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. It also explains the specific types of information we collect, the purposes for which we use it, your rights regarding your personal data, and how we keep it safe.

By using our Site and services, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. We encourage you to read this Privacy Policy carefully, as it will help you make informed decisions about sharing your personal information with us.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you. The type of information we collect largely depends on how you interact with our Site and the services you request related to home exterior projects.

2.1. Personal Data (Personally Identifiable Information – PII)

Personal Data refers to information that can be used to identify an individual. During your interactions with our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

Contact Information: Your full name, email address, phone number, and physical mailing address. This is essential for providing quotes, scheduling site visits, and communicating progress on home exterior projects.
Property Information: Details about your property, such as the type of dwelling (house, condo, etc.), age of the structure, existing exterior materials, and specific areas requiring work (e.g., roof, siding, windows, doors, gutters, patio, deck). We need this to understand the scope of work and prepare accurate project proposals.
Project Specifics: Information related to your home exterior project needs, including desired materials, design preferences, budget range, preferred timelines, and any specific concerns or requirements you may have. You might upload photos of your current exterior or inspiration images.
Payment Information: If you engage our services and make payments directly through our Site (e.g., for deposits or initial consultations), we may collect billing addresses and payment card details. Please note that credit card information is typically processed by secure third-party payment gateways, and we do not store sensitive payment card information on our servers.
Communication Preferences: Your preferences for receiving communications from us, such as newsletters, promotional offers, or project updates.
Inquiry Details: Any information you provide in messages, comments, or inquiries submitted through forms on our Site, email, or telephone conversations. This could include explanations of issues, questions about services, or requests for specific information.

We collect this Personal Data when you:

Fill out forms on our Site (e.g., “Request a Quote,” “Contact Us”).
Register an account (if applicable).
Subscribe to newsletters or marketing communications.
Participate in surveys or polls.
Communicate with us via email, phone, or chat features.
Engage with us on social media platforms.

2.2. Usage Data

We may also collect information that your browser sends whenever you visit our Site or when you access the Service by or through a mobile device (“Usage Data”). This Usage Data may include information such as:

Internet Protocol (IP) Address: Your computer’s IP address, which can indicate your general geographic location.
Browser Type and Version: The type of web browser you use (e.g., Chrome, Firefox, Safari) and its version.
Operating System: Your device’s operating system (e.g., Windows, macOS, Android, iOS).
Date and Time of Visit: The time and date you accessed our Site.
Pages Visited: The specific pages of our Site that you visit.
Time Spent on Pages: The duration of your visit on each page.
Referring/Exit Pages: The website you came from before landing on our Site and the website you go to after leaving.
Clickstream Data: The path you take through our Site, including links clicked and searches performed.
Device Identifiers: Unique device identifiers and other diagnostic data when you access the Service by or through a mobile device.
Website Performance Data: Information related to how our website performs on your device, such as loading times or errors encountered.

We collect Usage Data to understand how users interact with our Site, improve its functionality, and enhance the user experience.

2.3. Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

Examples of Cookies we use:

Session Cookies: We use Session Cookies to operate our Service. These are temporary and are erased when you close your web browser.
Preference Cookies: We use Preference Cookies to remember your preferences and various settings. These might remember your preferred language or region.
Security Cookies: We use Security Cookies for security purposes. For example, to detect malicious activities.
Advertising Cookies: If advertising is implemented, these cookies may be used to serve you with advertisements that may be relevant to you and your interests.
Analytics Cookies: We use these to gather aggregate data about website usage, helping us understand user behavior and improve our Site.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. For more information on how to manage cookies, please refer to Section 5 of this Privacy Policy.

3. How We Use Your Information

bokir.unionjakarta.com uses the collected data for various purposes, primarily to provide and improve our home exterior services and the overall user experience:

To Provide and Maintain Our Service: This includes operating our website, delivering the functionalities you expect, and ensuring our services are accessible and performing correctly.
To Fulfill Service Requests: To process your requests for quotes, consultations, and project proposals related to home exterior work. This involves using your contact and property information to understand your needs and deliver relevant information or services.
To Administer and Manage Your Account (if applicable): To manage your registration as a user, provide you with access to different functionalities of the Service that are available to you as a registered user, and maintain your account details.
To Perform a Contract: To carry out our obligations arising from any contracts entered into between you and us, including project execution, scheduling, and invoicing for home exterior services.
To Communicate with You: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates, informational communications related to the functionalities, products or contracted services, including security updates, when necessary or reasonable for their implementation.
To Respond to Inquiries and Provide Customer Support: To address your questions, comments, feedback, and provide technical or service-related assistance.
To Process Payments: To facilitate billing and payment transactions for our services, though sensitive payment information is handled by secure third-party processors.
To Improve Our Website and Services: To analyze Usage Data and feedback to understand user preferences, identify areas for improvement, optimize website performance, and develop new features or services relevant to home exterior.
For Marketing and Promotional Purposes: To send you newsletters, promotional materials, and information about our services, special offers, and events that may be of interest to you, in accordance with your communication preferences. You can opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
For Business Analytics and Research: To monitor the usage of our Service, conduct internal research, and perform statistical analysis to enhance our service offerings and business operations.
For Security and Fraud Prevention: To detect, prevent, and address technical issues, security incidents, and fraudulent activities within our services.
For Legal Compliance: To comply with applicable laws, regulations, and legal processes or governmental requests, including responding to subpoenas or court orders.
For Corporate Transactions: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

3.1. Legal Basis for Processing Personal Data Under GDPR (General Data Protection Regulation)

If you are from the European Economic Area (EEA) or the UK, our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. We may process your Personal Data because:

We need to perform a contract with you: For example, when you request a quote for an exterior renovation or book our services.
You have given us explicit permission to do so: For example, by ticking a consent box for marketing communications.
The processing is in our legitimate interests and it’s not overridden by your rights: For example, for improving our services, security, or preventing fraud. We ensure these legitimate interests are balanced against your fundamental rights and freedoms.
To comply with the law: For example, fulfilling tax obligations.

4. How We Share Your Information

We may share your personal information in certain situations and with specific third parties for the purposes outlined in this Privacy Policy. We ensure that any third parties who receive your data are bound by confidentiality obligations and process your data in accordance with applicable data protection laws.

Service Providers: We may engage third-party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples include:
- Hosting providers: For hosting our website and storing data securely.
- CRM (Customer Relationship Management) platforms: To manage customer interactions and track project progress.
- Analytics providers: Such as Google Analytics, to monitor and analyze the use of our Service.
- Email marketing services: To send newsletters and promotional communications.
- Payment processors: To securely handle online payment transactions.
- Professional advisors: Such as accountants, auditors, lawyers, or insurers.
Subcontractors and Business Partners (for project execution): For certain home exterior projects, we may collaborate with trusted subcontractors or material suppliers. We will only share relevant project details (e.g., property address, specific material requirements) with these partners when necessary to provide the services you requested. We will always seek to inform you if we need to share such data and ensure these partners adhere to privacy standards.
For Business Transfers: If bokir.unionjakarta.com is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation (e.g., subpoenas, court orders, government requests).
- Protect and defend the rights or property of bokir.unionjakarta.com.
- Prevent or investigate possible wrongdoing in connection with the Service.
- Protect the personal safety of users of the Service or the public.
- Protect against legal liability.
With Your Consent: We may disclose your personal information for any other purpose with your explicit consent. For example, if you agree to have your project featured in our portfolio.

We do not sell, rent, or trade your Personal Data to third parties for their direct marketing purposes without your explicit consent.

5. Cookies and Tracking Technologies

As mentioned in Section 2.3, we use cookies and similar tracking technologies to enhance your experience on our Site. This section provides more detail on how we use them and your choices.

5.1. What are Cookies?

Cookies are small text files placed on your computer or mobile device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

5.2. Types of Cookies We Use

Strictly Necessary Cookies: These cookies are essential for our Site to function correctly. They enable core functionalities like security, network management, and accessibility. You cannot opt-out of these cookies as the Site cannot function properly without them.
Performance/Analytics Cookies: These cookies collect information about how you use our Site, such as which pages you visit most often, and if you get error messages from certain pages. This data is aggregated and anonymous, helping us to improve the way our Site works and understand what interests our users. We often use third-party analytics services like Google Analytics for this purpose.
Functionality Cookies: These cookies allow our Site to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. They can also be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customize.
Targeting/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission.

5.3. Third-Party Cookies

Our Site may also include cookies from third-party services, such as:

Google Analytics: For website analytics and reporting on user interactions.
Social Media Widgets: If we embed social media elements, these platforms may set cookies.
Embedded Content: If we embed videos or other content from third-party sites (e.g., YouTube), these sites may set their own cookies.

5.4. Your Choices Regarding Cookies

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Browser Settings: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. The “Help” menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly.
Opt-Out Tools: For certain advertising networks, you can opt-out by visiting the Network Advertising Initiative Opt-Out Page or the Digital Advertising Alliance Opt-Out Page. For Google Analytics, you can install the Google Analytics Opt-out Browser Add-on.

6. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. This means we keep your data for the duration of providing our services to you, to fulfill our contractual obligations, for legitimate business purposes (such as maintaining business records for analysis and/or audit purposes, or to protect against legal claims), and as required by law.

The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you and provide services to you.
Whether there is a legal obligation to which we are subject (e.g., certain laws require us to keep records of your transactions for a certain period before we can delete them).
Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

When we no longer need to process your data for the specified purposes, we will either delete or anonymize it. If deletion or anonymization is not possible (for example, because your Personal Data has been stored in backup archives), then we will securely store your Personal Data and isolate it from any further processing until deletion is possible.

7. Data Security

The security of your data is paramount to us. We understand the sensitivity of information related to your home and personal details. We implement appropriate technical and organizational measures designed to protect your Personal Data from unauthorized access, accidental loss, disclosure, alteration, or destruction.

Our security efforts include:

Encryption (SSL/TLS): Our website uses Secure Socket Layer (SSL) or Transport Layer Security (TLS) encryption technology to protect data transmitted over the internet, indicated by “https://” in your browser’s address bar.
Access Controls: Limiting access to your Personal Data to only those employees, contractors, and agents who have a legitimate business need to access it. These individuals are subject to strict contractual confidentiality obligations.
Firewalls and Network Security: Employing robust firewalls and other network security measures to protect our systems from external threats.
Regular Security Audits and Updates: Regularly reviewing our security practices and updating our systems to protect against new vulnerabilities.
Data Minimization: Collecting only the Personal Data that is necessary for the specific purposes outlined in this policy.
Secure Storage: Storing data on secure servers in controlled environments.
Employee Training: Training our employees on data privacy and security best practices.

However, please remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. You also have a role in protecting your data by choosing strong passwords and not sharing your login credentials.

8. International Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Indonesia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Indonesia and process it there. We utilize globally recognized service providers, some of which may operate data centers in various countries.

By submitting your Personal Data, you agree to that transfer.

bokir.unionjakarta.com will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

For users in the European Economic Area (EEA) and the UK, we implement appropriate safeguards for international transfers, such as Standard Contractual Clauses (SCCs) approved by the European Commission, to ensure that your personal data receives an adequate level of protection when transferred outside the EEA/UK.

9. Your Data Protection Rights

Depending on your geographic location and applicable data protection laws, you have specific rights regarding your Personal Data. We are committed to facilitating the exercise of these rights.

9.1. General Data Protection Rights (Applicable to most users)

You have the right to:

Access: Request access to your Personal Data and obtain a copy of the information we hold about you.
Rectification: Request that any inaccurate or incomplete Personal Data we hold about you be corrected or completed.
Erasure (Right to be Forgotten): Request the deletion of your Personal Data where there is no good reason for us to continue to process it, subject to certain exceptions (e.g., legal obligations).
Restriction of Processing: Object to, or request that we restrict the processing of your Personal Data in certain circumstances (e.g., if you contest the accuracy of the data).
Data Portability: Request that we provide you with your Personal Data in a structured, commonly used, machine-readable format and have the right to transmit that data to another controller, where technically feasible.
Object to Processing: Object to the processing of your Personal Data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
Withdraw Consent: Where we are relying on consent to process your Personal Data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at [email protected]. We may require you to verify your identity before responding to such requests to ensure the security of your data.

9.2. Specific Rights Under GDPR (For European Economic Area and UK Users)

If you are a resident of the European Economic Area (EEA) or the UK, you have additional, more specific rights under the General Data Protection Regulation (GDPR) or UK GDPR:

Right to Access: You have the right to ask us for copies of your personal information.
Right to Rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Right to Erasure (“Right to be Forgotten”): You have the right to ask us to erase your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw consent and no other legal ground for processing exists.
Right to Restrict Processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances, such as if you contest the accuracy of the data or object to the processing, and we need time to verify your grounds.
Right to Object to Processing: You have the right to object to the processing of your personal information in certain circumstances, particularly where data is processed based on legitimate interests or for direct marketing purposes.
Right to Data Portability: You have the right to ask that we transfer the personal information you gave us to another organization, or to you, in certain circumstances, where the processing is based on consent or a contract and carried out by automated means.
Right to Withdraw Consent: Where we have relied on your consent to process a specific type of personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your privacy rights have been infringed. For the UK, this is the Information Commissioner’s Office (ICO). For the EEA, it would be the relevant data protection authority in your country of residence.

9.3. Specific Rights Under CCPA/CPRA (For California Residents)

If you are a California resident, under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), you have specific rights regarding your Personal Information:

Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell/share. You can request:
- The categories of personal information we have collected about you.
- The categories of sources from which the personal information is collected.
- The business or commercial purpose for collecting, selling, or sharing personal information.
- The categories of third parties to whom we disclose personal information.
- The specific pieces of personal information we have collected about you.
- The categories of personal information that we have sold or shared, and the categories of third parties to whom the personal information was sold or shared.
- The categories of personal information disclosed for a business purpose, and the categories of persons to whom it was disclosed for a business purpose.
Right to Delete: You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions (e.g., if the information is necessary to complete a transaction, detect security incidents, or comply with legal obligations).
Right to Opt-Out of Sale/Sharing: You have the right to opt-out of the “sale” or “sharing” of your personal information. “Sale” and “Sharing” are defined broadly under CCPA/CPRA and may include transferring personal information for valuable consideration or cross-context behavioral advertising. bokir.unionjakarta.com does not sell your personal information in the traditional sense nor do we share it for cross-context behavioral advertising, however, some analytics or advertising cookies might be deemed “sharing” under CCPA/CPRA definitions. You can manage your cookie preferences as described in Section 5.4 or make a specific request using our contact details.
Right to Correct Inaccurate Personal Information: You have the right to request that we correct inaccurate personal information that we maintain about you.
Right to Limit Use and Disclosure of Sensitive Personal Information: If we collect sensitive personal information (which, for our niche, could include specific property details or highly detailed project budgets, potentially), you have the right to limit its use and disclosure to only what is necessary to perform the services or provide the goods reasonably expected by an average consumer.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. This means we will not deny you goods or services, charge you different prices, or provide a different level or quality of goods or services because you exercised these rights.

To exercise your CCPA/CPRA rights, please contact us at [email protected]. We will respond to your request within the timeframes required by law. We may need to verify your identity and residency before processing your request. This may involve matching specific pieces of information you provide with information we already have on file. We will not be able to fulfill your request if we are unable to verify your identity. You may also authorize an agent to make a request on your behalf; the agent will need to provide proof of written authorization.

10. Children’s Privacy

Our Service is not intended for individuals under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

We comply with the Children’s Online Privacy Protection Act (“COPPA”) and other relevant regulations concerning children’s privacy. We encourage parents and guardians to monitor their children’s online activities and to use parental control tools available from online services and software manufacturers.

11. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. This Privacy Policy applies solely to information collected by bokir.unionjakarta.com.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will also update the “Last Updated” date at the top of this Privacy Policy.

We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

Changes to this Privacy Policy are effective when they are posted on this page. If we make significant changes, we may provide more prominent notice, such as by sending an email or displaying a prominent notice on our Site.

13. Contact Us

If you have any questions about this Privacy Policy, your data, or would like to exercise any of your rights, please contact us:

Email: [email protected]
Website: https://bokir.unionjakarta.com/

We are committed to resolving any inquiries or concerns you may have regarding your privacy and our data practices. We will respond to your inquiries as quickly as possible and within legally mandated timeframes.